This privacy notice tells you about the information we collect from you when you use our website www.areeba.com. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. This privacy notice does not cover the collection and use of your personal data by third parties or information collected from any other website.
Who are we?
We are Areeba Egypt for Electronic Payment Services S.A.E. Our address is Cairo Business Park, El Nasr street. Bldg C9, New Cairo. You can contact us by post at the above address, by email at firstname.lastname@example.org or by phone on +20121230444.
The contact details of our Data Protection Officer are:
c/o DP Officer
Cairo Business Park, El Nasr Street. Bldg C9, New Cairo
How we use personal data we collect
Generally, we may use the personal data we obtain about you to: Provide Areeba services to you, and respond to your inquiries; Validate your payment card information;
Provide, administer and communicate with you about products, services and promotions including the display of customized content and advertising;
Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure and franchise quality;
Operate, evaluate and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing our products, services and websites; facilitating the functionality of our websites; and performing accounting, auditing, billing, reconciliation and collection activities);
Assist third parties in the provision of products or services that you request from third parties;
Perform data analyses (including anonymization of personal information) in furtherance of the foregoing;
Comply with applicable legal requirements and industry standards and our policies; and Perform auditing, research and analysis in order to maintain, protect and improve our services.
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. You should be aware that some parts of the Website may possibly no longer function faultlessly without cookies. Cookies are generally used to make it more convenient and easier for users to navigate through the Website.
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address, as well as the request details. We may also request additional personal information such as physical address, website, contact information, date of birth, and country of residency, as required to perform our services.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow-up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information about our services and/or products.
Similarly, if you opt-in to receive communications about Areeba products or services, we may send you communications that we believe may be useful to you. You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing e-mails you receive from us. We will apply your preferences accordingly.
We do not use the information you provide to make any automated decisions that might affect you nor will sell or rent your information, or share it with third parties for marketing purposes. However, when you send information to Areeba, you explicitly consent to storage, processing and disclosure and/or other use of that information by Areeba or its service providers.
We will never ask you to provide sensitive personal data, nor confidential data (such as credit card numbers) via our Website
Other type of data collected and what we share with others
The type of data we will collect, other than via our Website, will depend on the type and nature of services that is provided to our customers.
This data will help us accommodate our services/products to our customers, and provide better understanding of their needs.
The data is collected to ensure we can verify the identity of the persons we deliver services or products to, to meet our contractual and legal obligations, and, where necessary, to be able to process financial transactions on our customer’s behalf.
Your personal information is available only to our employees or our agents or service providers and our affiliated entities who have a need to know it. It will not be available for public inspection. Access is given only to those qualified professionals who provide services consistent with your interactions on our Website or provide services to Areeba. We do not authorize these service providers to use or disclose such data except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers by contract to appropriately safeguard the privacy and security of personal data they process on our behalf and no such data shared with such providers will be used by these third parties without your explicit consent, unless necessary to comply with applicable laws.
Areeba may use non-personalized data in order to support its internal business objectives, data analysis, development of new products, improvement of its services, determination of the effectiveness of advertising campaigns (on an anonymous basis).
We may keep data collected from users via the Website and through other means until no longer required to fulfil the original purpose for which it was initially intended to be used, and/or to fulfil a contractual obligation with you (legitimate purpose), and/or for as long as required by applicable laws.
We may disclose personal data about our customers or prospects (i) if we are required to do so by law or legal process, (ii) if we are requested by law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal data we hold about customers or prospects in the event we sell or transfer all or a portion of our business or assets. Following such a sale or transfer, you may contact the entity to which we transferred your personal data with any inquiries concerning the processing of that information.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time by contacting the DPO at the following address: email@example.com or phone +20121230444.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider and/or.
You can request that your data be erased, subject to Areeba ensuring compliance with applicable laws.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Persons under the age of 18 are not eligible to use our services.
Your right to complain
If you have a complaint about our use of your information, or to submit a request regarding your personal data, you can contact us directly at the following addresses so that we can address your complaint:
Areeba Egypt for Electronic Payment Services S.A.E
Cairo Business Park, El Nasr Street. Bldg C9, New Cairo
When submitting a request to exercise your data protection rights, it must be done in writing and contain and/or enclose the following:
- The name of the data owner and its domicile and/or other means to communicate to the same our response to the request received;
- The specific indication of the data protection right which you wish to exercise; and
- A clear and precise description of the personal data for which the exercise of any data protection rights is pursued.
If you are a Merchant, to exercise your data protection rights in relation to the operation of the services performed by Areeba, please email Areeba support at firstname.lastname@example.org or by phone at +20121230444.
Security of your data
Areeba is committed to respecting your privacy and protecting your personal information. We make our best efforts to keep sensitive information secure and have created this privacy and security statement to share and explain the current practices of Areeba.
In order to protect data against loss, falsification or disclosure to unauthorized third parties, Areeba has taken certain technical and administrative measures:
- 1-When card information and account data are processed, the data will be stored in accordance with the strict PCI-DSS rules (“Payment Card Industry Data Security Standard”), only in encrypted form and only in a data base which can be accessed by authorized staff only.
- 2-Areeba uses firewalls to protect unauthorized access to its servers; the servers are
located at a safe location to which only authorized staff of Areeba have access.
All staff members and all persons involved in the processing of data are subject to an obligation to comply with all laws relating to data protection and banking secrecy pursuant to Egyptian Law No.151 of 2020.
We restrict access to personal data about you to those employees who need to know that information to provide products or services to you. We maintain appropriate administrative, technical and physical safeguards to protect the personal data we have about you against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing. We also take measures to destroy or permanently de-identify personal information when there is no longer a business need to keep the information. The types of measures we take vary with the type of information, and how it is collected and stored. However, despite these efforts, Areeba cannot guarantee that 100% safety can be ensured at all times, and you accept that any information that you provide to us is shared with us at your own risk.
We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice.
We regularly review and, if appropriate, update this Privacy Notice from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. This Privacy Notice was last updated on February 2023.
We will update the version number and date of this document each time it is changed.
Areeba is not responsible or liable for: (i) the content of other websites you may have access to through links contained on our Website, (ii) any of these third-party websites policies, including cookies policy.